Frequently Asked Questions (FAQ)

Welcome to our FAQ page! Here you'll find answers to some common questions about our products, ordering process, shipping, and more. If you can't find the answer you're looking for, please don't hesitate to contact our customer support team.

Products

• What types of products do you sell? We offer a wide range of electrical components and solar-related products. Please browse our product categories for a comprehensive list.
• Are your products new and genuine? Yes, all our products are brand new and sourced from reputable manufacturers and suppliers. We stand behind the quality of our offerings.
• Do you offer technical specifications or datasheets for your products? In most cases, technical specifications and datasheets are available on request. Please let us know what information you need and we will supply it to you if it is available.
• Can I request a product that is not listed on your website? While we strive to offer a comprehensive selection, if you are looking for a specific product not currently listed, please contact our customer support team. We may be able to source it for you.

Ordering

• How do I place an order? Placing an order is easy! Simply browse our website, add the desired items to your cart, and proceed to the checkout. Follow the on-screen instructions to complete your purchase.
• Do I need to create an account to place an order? You can place an order as a guest. However, creating an account offers benefits such as order history tracking and faster checkout for future purchases.
• What payment methods do you accept? We accept a variety of payment methods, including major credit cards and debit cards. You will see the available options at the checkout.
• Is my payment information secure? Yes, we take the security of your payment information seriously. Our website uses secure encryption technology to protect your data. Payments and card details are handled by Peach Payments.
• Can I cancel or modify my order after it has been placed? We process orders quickly. If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not always be possible once the order has been processed.

Shipping & Delivery

• Where do you ship to? Buffalo Logistics handles our shipping and normally operate throughout South Africa.
• What are your shipping costs? Shipping costs vary depending on the destination, weight, and size of your order. You can view the shipping costs at the checkout before completing your purchase.
• How long will it take to receive my order? Delivery times vary depending on your location and the shipping method selected.
• How can I track my order? Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
• What if my order arrives damaged or is incorrect? If your order arrives damaged or there is an error with your order, please contact our customer support team immediately with photos of the damage or the incorrect items. We will work to resolve the issue promptly.

Returns & Exchanges

• What is your return policy? Please refer to our Returns Policy for complete details and any exceptions.
• How do I initiate a return? To initiate a return, please contact our customer support team with your order number and the reason for the return. They will guide you through the process.
• Do you offer exchanges? Please refer to our Returns & Exchanges Policy for more information.
• Who pays for return shipping costs? Please refer to our Returns Policy for details.

Account & Support

• How do I create an account? You can create an account by clicking on the "Account" or "Register" link on our website and following the instructions.
• I've forgotten my password. What should I do? If you have forgotten your password, click on the "Forgot Password" link on the login page and follow the instructions to reset it.
• How can I contact customer support? You can contact our customer support team via [Example: email at [email protected], phone at [phone number], or through our online contact form]. Our business hours are [Business Hours].

We hope this FAQ page has been helpful. If you have any further questions, please don't hesitate to reach out!